Frequently Asked Questions (FAQs)

1. How long will it take for a police check?

National Police Checks have a 24 completion rate 80% of the time. In fact, many are completed in as little as an hour, provided we have all of the necessary information and identification. The Federal Police Check typically takes up to 6 days. There is a slight chance it could take up to 20 business days.

2. Which Police Check do I need?

The Australian Federal Police check is acceptable for visas, residency, citizenship, working overseas, or work with in the Commonwealth Government. A National Police History Check carried out through the Australian Criminal Intelligence Commission is most commonly used for employment or volunteer purposes.

3. Why do I need to supply identification?

Identity fraud is becoming a large problem in Australia and to carry out any check we must ensure you can prove it is really you who is requesting the check.

4. How will I receive my results?

Once we have received the results via the AFP or ACIC, we will email you a PDF which you can then download and print when needed. These are the originals. We will mail you a hard copy of the Australian Federal Police Check.

5. Can I get a refund, if I have paid for my application in error?

Unfortunately not, but we can certainly arrange for a credit to go towards any other related service you may need. For further details, please check our refund policy.

6. Once I have paid for my application, what happens next?

Once we have received your payment in full, we will send you a confirmation email. This also contains information as to how to complete the application process. We will email you a daily update for your peace of mind.